No need to download a special app or fiddle with the web.īusiness Chat for Apple can currently be discovered by searching for a nearby Apple Store in Apple Maps. I started with a simple “Hi” which quickly lead to buying flowers for delivery with Apple Pay.ġ-800-Flowers takes advantage of the platform by giving you in-app options for customer service that open right in the Messages app, but the limitation here is that these feature rich menus only work on iOS and not the Mac.īy the end of the Business Chat conversation, I was able to order flowers and even choose my mom’s address for delivery from my contacts while using Apple Pay to checkout - all within the Messages app. Tapping the ‘Chat with Messages’ button launches the Messages app and starts a Business Chat session with a 1-800-Flowers customer service agent.įrom here you can send your message and begin chatting with customer service.
Business Chat requires using an approved customer service platform which currently includes LivePerson, SalesForce, Nuance, Genesys, ZenDesk, and InTheChat.Īfter updating to iOS 11.3 and macOS 10.13.4, I tried Business Chat with both Apple and 1-800-Flowers.ġ-800-Flowers has a link for Business Chat on the mobile version of their homepage.
The Skype for Business on Mac client supports Cert-based authentication, Microsoft Modern Authentication, and Multi-Factor Authentication when deployed and enabled.More businesses will be added over time, and business owners who want to work with Business Chat can sign up at /business-chat. The client has the same requirements as our mobility clients in that you must have an Access Edge Server and Reverse Proxy deployed in a supported configuration. The Skype for Business on Mac client leverages both the Unified Communications Management Platform (UCMP) as well as the Unified Communications Web API (UCWA) that our mobility clients use. Infrastructure requirements for Skype for Business on Mac These clients are not supported by Skype for Business Server 2019. Microsoft Communicator for Mac 2011 (see Communicator for Mac 2011 Deployment Guide)
Microsoft Lync for Mac 2011 (see Lync for Mac 2011 Deployment Guide) For details about supported features, see Desktop client feature comparison for Skype for Business. Skype for Business Server 2015 also supports the following legacy clients on computers that are running Mac OS 10.5.8 or latest service pack or release (Intel-based) operating systems (Mac OS 10.9 operating system is not currently supported). Refer to the System requirements for the minimum hardware required. This list is preliminary and some devices may be qualified for Lync, but not supported on Skype for Business on the Mac.
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